Accountability

When Capital Improvements Fail to Improve

05:10
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Watch: Employees at the Enid Koch Fertilizer plant discuss how shifting to a bottom-up culture allowed them to take personal ownership of the plant’s transformation, resulting in better performance and a safer work environment.

Apply: Identify one area of your daily work where you feel “held back” by a top-down process. Ask yourself: “If I were responsible for the results of this specific task, how would I change it to create more value?”

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